Dick Mattinson and Patti Wurtele
New Hamburg Ont.
Attn: Erin Autio and Sarah Maylan
Patti and I would like to take this opportunity to once again thank you for the incredible result you gave us in the installation of our new pond. I have been dreaming of this pond for over 20 years and I can’t fully express how very wonderful it is to have reality turn out better than my dreams. All of our guests rave about the finished project and I am sure that it has added value to our home.
We never discussed why it was that I chose your company to work with rather than others that also quoted on the project. It is really very simple unlike the others when I sat with Erin for our initial meeting she listened to what I had to say. She genuinely cared for my opinion and needs and made lots of notes in order to be sure to have on hand a synopsis of what we were trying to achieve. Patti and I had put a lot of thought into the way we wanted the pond to look and Erin obviously understood our efforts and made sure that Gaia’s Gardens would give us what we wanted. After careful consideration she made suggestions that would improve the project and we definitely wanted that but they were suggestions, she did not dictate. In each case her suggestions were on target and they were included in the final look. Patti and I were interested in the look but knew very little about the hidden infrastructure of the system. She was very careful to explain the system and each of the components and to make sure that we understood the value of them. Others that also quoted after their initial interview presented us with drawings and ideas that in no way resembled what we wanted. After dreaming for so many years it was important to both of us that the end product be what we wanted not what they wanted to provide.
Gaia’s Gardens understood this and as a result were chosen for the job.
What we could not know from that initial interview was what the installation experience would be and we were very pleased with the outcome. Erin, Sarah and their staff were prompt, efficient and as important treated our home and ourselves with respect at all times. They got the work done but in a way as to not intrude on our home and privacy as little as possible. This was also very important to us as we value both very highly.
We also could not be sure about service after the installation. Again we have been very pleasantly surprised as the staff and owners of Gaia’s are prompt and efficient at solving any problem that has come along. We have not experienced anything major but have the satisfaction of knowing that if we did they would be handled quickly and professionally.
Our experience with Gaia’s Gardens on this project were so positive that it would be very difficult to consider anyone else for any landscape project that we may have in the future.
We unreservedly recommend Sarah and Erin, their staff and Gaia’s Gardens to you for any landscape project you are considering.
Yours Truly
Dick Mattinson and Patti Wurtele
Very satisfied customers.
